Knowledge base

The AI does not figure things out. It expands a structured, human-verified record of how this company closes deals.

Ask company operations

Sources

SOPs

Updated 3d ago

42

Training Manuals

Updated 2w ago

11

Completed Transaction Files

Live

1,846

Checklists

Updated 1d ago

68

State Requirements

Updated 6d ago

50

Email Templates

Updated 1d ago

137

Call Scripts

Updated 5d ago

54

Document Templates

Updated 4d ago

96

Internal Policies

Updated 2d ago

23

Closing Instructions

Updated 8d ago

31

Exception engine

EX-208 · TC-4417 · 1428 Larkspur AveIn Senior Review

Servicer refused insurance change without a notarized authorization on their own form.

Resolved by Renee Cole

AI proposal

Sub-To Insurance Module v1.1 — add servicer-specific authorization form step before binder request.

Classification

One-TimeState SpecificCounty SpecificTitle Company SpecificLender SpecificDeal Type SpecificCompany PolicyNew Standard Workflow
EX-207 · TC-4390 · 9302 Ridgeline DrDraft Module

Maricopa County required a certified copy of letters testamentary dated within 60 days.

Resolved by Renee Cole

AI proposal

Probate Module v2.0 — add 60-day recency check for AZ counties.

Classification

One-TimeState SpecificCounty SpecificTitle Company SpecificLender SpecificDeal Type SpecificCompany PolicyNew Standard Workflow
EX-206 · TC-4402 · 77 Cypress RowAwaiting Classification

HOA management company only accepts estoppel orders through a paid portal, 10-day SLA.

Resolved by Marcus Hale

AI proposal

Proposed: HOA Estoppel Module — portal ordering step + 10-day lead time on FL condos.

Classification

One-TimeState SpecificCounty SpecificTitle Company SpecificLender SpecificDeal Type SpecificCompany PolicyNew Standard Workflow

Approval ledger

Trust Module

v2.3 · 84 files · All

Approved

Probate Module

v1.9 · 41 files · All

Approved

Divorce Module

v1.4 · 22 files · All

Approved

Bankruptcy Module

v1.1 · 9 files · All

Approved

LLC Seller Module

v3.0 · 118 files · All

Approved

Mobile Home Module

v1.2 · 15 files · TX, FL, AZ, NC

Approved