Trust Intelligence Center

Validation proved the AI understands the work. This measures whether it can assist humans without reducing trust. Every value is observed evidence — unmeasured steps stay unknown, and nothing here expands autonomy on its own.

Phase 8Recommendation-only

AI trust score

0.73High

coverage68%

confidence77%

+0.04 vs prior 30d

Score reflects observed behavior only. Coverage below 100% means some workflow steps are unmeasured and remain Unknown.

Trust score inputs

Expert agreement72%

weight 0.18 · 288 comparisons

tc.expert_agreement.v1

Prediction accuracy79%

weight 0.16 · 412 shadow predictions

tc.shadow_accuracy.v1

Human approval rate74%

weight 0.15 · 1,206 suggestions

review log (append-only)

Correction rate (inverted)68%

weight 0.12 · 318 edits

review log (append-only)

Replay accuracy81%

weight 0.12 · 94 replayed files

tc.validation_replay.v1

Knowledge stability70%

weight 0.11 · 38 playbook revisions / 90d

tc.knowledge_stability.v1

Exception performance66%

weight 0.09 · 241 exception episodes

tc.exception_library.v1

Confidence calibration63%

weight 0.07 · 54 calibration bins

calibration study

Delegation readiness — every workflow step

step	workflow	obs	val	approval	replay	exc stability	playbook	override	conf	verdict
Escrow opening packet	Traditional purchase	94%	91%	93%	90%	89%	92%	6%	90%	READY FOR AUTONOMY REVIEW
Payoff request	Traditional purchase	90%	88%	91%	87%	87%	88%	8%	87%	READY FOR AUTONOMY REVIEW
Title commitment review	All	86%	79%	71%	74%	66%	78%	22%	76%	HUMAN APPROVAL REQUIRED
Curative escalation	All	71%	62%	58%	60%	49%	61%	34%	63%	ASSIST ONLY
Assignment fee disclosure	Wholesale assignment	68%	55%	52%	57%	51%	54%	38%	58%	ASSIST ONLY
Double-close funding sequence	Double close	52%	41%	44%	40%	38%	42%	46%	47%	OBSERVE ONLY
Subject-to lender notification	Subject-to	44%	31%	unknown	unknown	unknown	36%	unknown	34%	OBSERVE ONLY
Novation consent tracking	Novation	unknown	unknown	unknown	unknown	unknown	unknown	unknown	unknown	OBSERVE ONLY
Signing scheduling	All	92%	84%	86%	83%	80%	85%	12%	84%	HUMAN APPROVAL REQUIRED
Funds release instruction	All	88%	82%	80%	79%	78%	81%	14%	82%	HUMAN APPROVAL REQUIRED

Funds movement, contract terms, and legal advice are permanent human-only gates regardless of verdict. Promotion out of any tier requires explicit human approval routed through Assistant.

Human confidence analytics

612

accepted

318

edited

141

rejected

135

ignored

1206 suggestions · median review 3.4m · Acceptance +6pts over 60d · confidence 79%

reason for override

Office-specific requirement not in playbook96flat81%

Timing preference (coordinator batches sends)71down74%

Tone / client relationship context58up70%

Missing document context AI could not see49down76%

Disagreed with prioritization44flat66%

Not stated141unknownunknown

Overrides are treated as signal, never as user error. No coordinator is scored or ranked on override behavior.

Knowledge stability

Observation growth1,482 actions / 30d+18%88%

Validation growth288 → 361 comparisons+25%84%

Playbook revisions38 revisions / 90d-11%79%

Exception growth241 episodes, 26 reusable+9%75%

Replay consistency81% step-for-step+3pts80%

Decision stability72% repeat decisions unchanged+2pts71%

Knowledge coverage68% of observed steps documented+5pts77%

Workflow trust map

Open & order

Contract intakeREADY FOR AUTONOMY REVIEW

obs 96%val 90%accuracy 91%trust 90%exception 8%conf 90%

Escrow opening packetREADY FOR AUTONOMY REVIEW

obs 94%val 91%accuracy 90%trust 93%exception 6%conf 90%

Title orderHUMAN APPROVAL REQUIRED

obs 89%val 83%accuracy 85%trust 84%exception 11%conf 83%

Title & curative

Commitment reviewHUMAN APPROVAL REQUIRED

obs 86%val 79%accuracy 74%trust 71%exception 28%conf 76%

Curative escalationASSIST ONLY

obs 71%val 62%accuracy 60%trust 58%exception 41%conf 63%

Lien resolutionOBSERVE ONLY

obs 58%val 44%accuracy unknowntrust unknownexception 47%conf 42%

Funding & close

Payoff requestREADY FOR AUTONOMY REVIEW

obs 90%val 88%accuracy 87%trust 91%exception 9%conf 87%

Signing schedulingHUMAN APPROVAL REQUIRED

obs 92%val 84%accuracy 83%trust 86%exception 13%conf 84%

Funds release instructionHUMAN APPROVAL REQUIRED

obs 88%val 82%accuracy 79%trust 80%exception 12%conf 82%

Recording confirmationOBSERVE ONLY

obs 64%val 51%accuracy unknowntrust unknownexception unknownconf 46%

Expert consensus

Resolve Schedule B-II exceptions before ordering surveyStable

consensus 91% · 6 experts · confidence 86%

variation: 1 coordinator orders in parallel

Request payoff with good-through +4 business daysStable

consensus 88% · 5 experts · confidence 84%

variation: range 3–7 days

Escalate curative on day 4 of no responseConflicting

consensus 62% · 6 experts · confidence 66%

variation: day 3 to day 7

Pre-clear HOA estoppel at contract acceptanceEmerging

consensus 54% · 4 experts · confidence 58%

variation: 2 wait for title

Dual-channel wire verification call before fundingStable

consensus 100% · 6 experts · confidence 94%

variation: none

Assignment disclosure timing on wholesale filesConflicting

consensus 47% · 4 experts · confidence 52%

variation: at contract vs. at title order

Probate letters testamentary pre-checkException path

consensus unknown · 2 experts · confidence unknown

variation: sample too small

Consensus is descriptive. No single coordinator's practice becomes the organizational standard without human approval through Assistant.

Operational confidence

Transaction types

Traditional purchasecoverage 92%88%

Wholesale assignmentcoverage 71%66%

Double closecoverage 58%52%

Subject-tocoverage 44%41%

Novationcoverage 12%unknown

Playbooks

Traditional close v4coverage 90%87%

Assignment close v2coverage 69%63%

Seller finance v1coverage 51%48%

Document types

Title commitmentcoverage 88%81%

Payoff statementcoverage 90%86%

HOA estoppelcoverage 63%59%

Trust certificationcoverage 18%unknown

Exception categories

Payoff expirycoverage 93%90%

Judgment liencoverage 66%61%

Heirship / probatecoverage 21%unknown

Coordinator roles

Senior coordinatorcoverage 88%84%

Coordinatorcoverage 79%72%

Assistant coordinatorcoverage 60%55%

Recommendations only. Low-coverage dimensions are reported as unknown rather than estimated.

Executive readiness dashboard

most trusted workflows

Escrow opening packet92%

148 files · 0.06 override

Payoff request89%

121 files · 0.08 override

Contract intake88%

163 files · 0.07 override

least trusted workflows

Double-close funding sequence44%

22 files · 0.46 override

Assignment fee disclosure52%

38 files · 0.38 override

Curative escalation58%

74 files · 0.34 override

knowledge gaps

Novation consent tracking

3 observed · needs ≥12 observations across ≥2 coordinators

Trust / probate document handling

5 observed · needs ≥12 observations, ≥3 files

Recording confirmation variance by county

9 observed · needs ≥20 observations

Commercial purchase close-out

2 observed · needs ≥12 observations

high override areas

Curative escalation timing34%

Expert consensus is itself split (0.62)

Assignment disclosure timing38%

Conflicting practice across 4 experts

Commitment endorsement summary22%

Office-specific endorsements missing

emerging best practices

Pre-clear HOA estoppel at acceptance

4 coordinators · 21 files · confidence 58%

Payoff good-through +4 as default

5 coordinators · 63 files · confidence 84%

Batch title follow-ups at 9am local

3 coordinators · 44 files · confidence 61%

delegation opportunities

Escrow opening packetAssistant

Advance to autonomy review

0.92 trust · 0.06 override · 148 files

Payoff requestAssistant

Advance to autonomy review

0.89 trust · 0.08 override · 121 files

Signing schedulingAssistant

Keep approval-gated; expand draft scope

0.86 trust · 0.12 override

AI assistance opportunities

Suggested automation candidate

Escrow opening packet assembly + send

148 files · 0.93 approval · confidence 90%

Suggested automation candidate

Payoff request generation with good-through +4

121 files · 0.91 approval · confidence 87%

Suggested playbook update

Add office-specific endorsement checklist to commitment review

41 repeated edits · confidence 77%

Suggested review

Curative escalation day threshold — experts disagree

consensus 0.62 across 6 experts · confidence 66%

Additional observation needed

Novation consent tracking

3 observations · confidence unknown

Additional validation needed

Double-close funding sequence

22 files · validation 0.41 · confidence 47%

Opportunities are routed to Assistant for orchestration. TC Pros never executes, publishes, or promotes anything from this list on its own.

Validation replay — expert vs AI

file	step	expert	ai	disposition	outcome	conf
TX-2041	Commitment review	Flagged B-II #4 + endorsement T-19	Flagged B-II #4	Corrected	Closed on time	77%
TX-2088	Payoff request	Good-through +4	Good-through +4	Approved	No re-request	91%
TX-2103	Curative escalation	Escalated day 3	Recommended day 5	Rejected	4-day delay avoided	62%
TX-2117	Signing scheduling	Mobile notary	Office signing	Corrected	Closed on time	70%
TX-2129	Escrow opening	Standard packet	Standard packet	Approved	Escrow opened same day	93%

Trust & accuracy trends

Trust trend (90d)

0.66 → 0.73

confidence 79%

Accuracy trend (90d)

0.71 → 0.79

confidence 82%

Correction trend (90d)

0.34 → 0.26

confidence 75%

Replay consistency

0.78 → 0.81

confidence 80%

Learning candidates derived from replay are submitted to Assistant, which owns publication.

Organization trust benchmarking (anonymous)

org	validation coverage	trust	knowledge stability	approval	override	readiness
org_a	82%	78%	74%	79%	15%	HUMAN APPROVAL REQUIRED
org_b	69%	71%	68%	73%	21%	HUMAN APPROVAL REQUIRED
org_c	54%	60%	55%	64%	29%	ASSIST ONLY
org_d	31%	unknown	40%	51%	36%	OBSERVE ONLY

Organizations are anonymized and never re-identifiable. Comparisons are aggregate-only and advisory.

Executive scorecards

scope	subject	observed evidence	coverage	validation	trust	delegation	confidence
Organization	org_a	148 files	82%	80%	78%	HUMAN APPROVAL REQUIRED	83%
Organization	org_d	27 files	31%	29%	unknown	OBSERVE ONLY	unknown
Playbook	Traditional close v4	163 files	90%	87%	86%	READY FOR AUTONOMY REVIEW	88%
Playbook	Assignment close v2	38 files	69%	60%	58%	ASSIST ONLY	62%
Workflow type	Document collection	412 episodes	88%	84%	85%	READY FOR AUTONOMY REVIEW	86%
Workflow type	Curative	74 episodes	66%	62%	58%	ASSIST ONLY	63%
Transaction type	Traditional purchase	163 files	92%	88%	87%	HUMAN APPROVAL REQUIRED	88%
Transaction type	Double close	22 files	58%	41%	44%	OBSERVE ONLY	47%
Coordinator team	Team North (anon)	96 files	79%	76%	75%	HUMAN APPROVAL REQUIRED	78%
Coordinator team	Team West (anon)	31 files	42%	38%	unknown	OBSERVE ONLY	unknown

Every scorecard exposes observed evidence, coverage, and confidence. Unknown remains unknown.

Cross-app consumption

lead.status.v1Deal Flow

Attribute pre-contract delays without reading CRM rows

Published contract only

deal.status.v1Deal Flow

Align transaction start with deal acceptance

Published contract only

comm.status.v1Assistant

Confirm outbound delivery state for follow-ups

Published contract only

accounting.outcome.v1Accounting

Confirm funding/disbursement outcome events

Published contract only

TC Pros never queries another application's internal tables. Assistant resolves all orchestration between apps.

Learning candidates → Assistant

Trust patternconf 79%

Steps with override <0.10 across ≥100 files sustain trust ≥0.85

3 steps, 432 files · route Assistant

Delegation patternconf 72%

Replay accuracy is the strongest predictor of post-promotion stability

94 replayed files · route Assistant

Consensus patternconf 68%

Conflicting expert practice predicts elevated override within 30d

2 practices, 112 files · route Assistant

Override patternconf 81%

Office-specific requirements drive 30% of all edits

96 of 318 edits · route Assistant

Knowledge stability patternconf 70%

Playbook revision rate falling while coverage rises

90d window · route Assistant

Workflow confidence patternconf 74%

Confidence drops sharply below 25 observed files per step

31 steps · route Assistant

Governance

TC Pros owns

Workflow validationTrust intelligenceDelegation readinessKnowledge stabilityCoordinator intelligenceTransaction analytics

TC Pros does not own

CRM recordsCross-app orchestrationPolicy decisionsLearning publication

· All trust and readiness output is recommendation-only.
· No workflow advances autonomy without explicit human approval.
· Unknown remains unknown — unmeasured steps are never scored.
· Coordinators are never penalized or ranked for overriding AI.
· Organizational comparisons stay anonymous and non-identifiable.
· Assistant is the sole orchestration and learning-publication layer.