TCTC ProsTransaction Coordination
RC

Transaction playbooks

Every transaction type carries its own required steps, documents, approvals, communications, deadlines, bots, skills and known exceptions. Checklists are generated from these — never hardcoded.

10 types7 approved

Types

Cash Purchase · v4.2

Approved14d avg

Files run

218

Success rate

98%

Avg days to close

14

Required steps

  1. 01Intake & UTO build
  2. 02Open escrow
  3. 03Order title
  4. 04Proof of funds
  5. 05Inspection window
  6. 06Clear to close
  7. 07Fund & record

Required documents

  • Purchase agreement
  • Proof of funds
  • Title commitment
  • Settlement statement
  • Deed

Required approvals

  • Settlement statement
  • Wire instructions

Required communications

  • Escrow opened notice
  • Title ordered
  • Closing scheduled
  • Recorded confirmation

Required deadlines

  • Earnest money
  • Inspection
  • Title objection
  • Closing
  • Recording

Required bots

Intake BotTitle BotEscrow BotClosing BotAudit Bot

Required skills

POF verificationRapid escrow open

Known exceptions

  • Unrecorded lien
  • Occupancy dispute

Architecture lessons

  • Cash files stall on POF freshness more than on title.

Teach Once library — captured knowledge

TO-07 · Sub-to insurance endorsement sequencing

v1.2taught by Renee Cole

Decision tree

  • if Carrier on pre-approved list → Standard endorsement request, T-14
  • if Carrier not pre-approved → Endorsement request first, before payoff refresh
  • if Carrier refuses after 2 attempts → Escalate to human TC + attorney fallback

Produced

Carrier endorsement requestNamed-insured LLC languageCompliance BotDocument BotCommunication Bot

Approvals

Endorsement wording approved by TC

Exceptions

Carrier refuses LLC named insured → attorney-reviewed additional-insured fallback

Success conditions

Endorsement issued before payoff refresh expires

Version history

  1. v1.0Jun 12Captured from OBS-092
  2. v1.1Jul 03Added carrier pre-approval branch
  3. v1.2Aug 01Added attorney fallback exception

TO-11 · Wholesale backup assignee protocol

v2.0taught by Renee Cole

Decision tree

  • if Assignee EMD not posted by T-5 → First follow-up + backup sourcing
  • if No response by T-3 → Escalate to human TC, arm backup

Produced

Assignee vettingTwo-touch follow-up cadenceCommunication BotEscrow BotException Bot

Approvals

Backup assignee added to file

Exceptions

Primary assignee silent 3 days → activate backup

Success conditions

Closing held on original date

Version history

  1. v1.0Apr 22Captured from OBS-051
  2. v2.0Aug 05Promoted to required PB-WHOLESALE step

TO-14 · Double close title policy pre-check

v1.0taught by Marcus Sandoval

Decision tree

  • if Title allows same-day → Proceed to funding commitment
  • if Title requires seasoning → Reroute structure, notify both sides

Produced

Same-day double close verificationTitle BotEscrow Bot

Approvals

Title policy answer logged to file

Exceptions

Title requires seasoning → reroute to assignment or alternate title

Success conditions

Both legs recorded same day

Version history

  1. v1.0Aug 06Captured from OBS-121