Enterprise Transaction Operations
Phase 9Advisory onlyContinuous improvement of transaction execution across every organization. Every number below is an observed evidence summary. Nothing executes automatically, and TC Pros never moves money.
Transaction portfolio
Open
148
+11 / 30d
state machine (append-only)
confidence 93%
Closing soon (≤7d)
26
+4 / 7d
scheduled closing dates
confidence 88%
Blocked
19
-3 / 7d
blocking evidence nodes
confidence 86%
Waiting
41
+6 / 7d
waiting-on buckets
confidence 81%
Completed
512
+38 / 30d
recorded + funded evidence
confidence 95%
Cancelled
34
+2 / 30d
termination artifacts
confidence 90%
Archived
288
+41 / 30d
retention policy runs
confidence 97%
Portfolio measures
| measure | value | basis | conf |
|---|---|---|---|
| Velocity | 6.1 stage transitions / file / week | 148 open files | 84% |
| Throughput | 38 closings / 30d | trailing 6 months | 90% |
| Duration | 31.4 days median | 512 completed files | 92% |
| Cycle variance | ±9.2 days (p10–p90) | 512 completed files | 78% |
| Portfolio confidence | 0.83 | coverage 0.79 across 7 buckets | 83% |
Portfolio recommendations
Recommendations onlyWaiting bucket grew 6 files this week — nearly all HOA/estoppel dependencies. Order at contract acceptance.
41 waiting files · 17 HOA · confidence 77%
Closing-soon load lands 18 of 26 files in a single week; stagger signing windows where parties allow.
signing calendar · confidence 71%
Cancelled-file causes are unmeasured for 9 of 34 files — cause remains unknown.
termination artifacts · confidence unknown
Closing intelligence
Published evidence only| file | closing | overall | docs | parties | funding | comms | title | exceptions | conf |
|---|---|---|---|---|---|---|---|---|---|
| TC-4417 | Aug 21 | 62% | 71% | 50% | unknown | 80% | 55% | Escalated | 74% |
| TC-4402 | Aug 14 | 68% | 66% | 82% | 70% | 74% | 60% | Open | 79% |
| TC-4390 | Aug 11 | 86% | 90% | 88% | 84% | 87% | 82% | Open | 88% |
| TC-4381 | Aug 19 | 74% | 78% | 72% | unknown | 69% | 77% | None | 70% |
| TC-4368 | Aug 07 | 91% | 94% | 93% | 88% | 90% | 89% | None | 91% |
| TC-4355 | Aug 28 | 48% | 52% | 61% | unknown | 58% | 31% | Escalated | 66% |
Funding readiness reflects published funding evidence only (lender confirmations, transactional funder letters). TC Pros never initiates, routes, verifies, or releases funds. Null means no published evidence — unknown remains unknown.
Operational performance
Coordinator workload
22.4 files avg
Load vs weighted capacity, not productivity.
7 coordinators · confidence 90%
Playbook usage
11 playbooks active
2 playbooks below evidence threshold.
148 open files · confidence 87%
Exception frequency
0.34 per file
Trailing 90 days.
241 exception episodes · confidence 83%
Approval rate
74%
Human approval of AI drafts.
1,206 suggestions · confidence 85%
Review rate
96%
Share of drafts reviewed within SLA.
1,206 suggestions · confidence 92%
Workflow completion
88%
Steps completed without rollback.
31 measured steps · confidence 80%
Escalation frequency
0.11 per file
Human escalations raised by bots.
148 open files · confidence 76%
Coordinator portfolio
Workload balancing| coordinator | load | completion | overrides | exceptions | knowledge | signal |
|---|---|---|---|---|---|---|
| Coordinator A | 31/24 | 91% | 12% | 84% | 78% | Overloaded |
| Coordinator B | 26/26 | 88% | 9% | 80% | 74% | Balanced |
| Coordinator C | 18/24 | 86% | 16% | 71% | 62% | Available |
| Coordinator D | 22/22 | 90% | 8% | 88% | 81% | Balanced |
| Coordinator E | 29/22 | 83% | 14% | 69% | 59% | Overloaded |
| Coordinator F | 14/20 | unknown | unknown | unknown | 41% | Unknown |
| Coordinator G | 17/24 | 87% | 11% | 77% | 70% | Available |
Workload balancing only. TC Pros does not rank, score, or rate employees; low-sample coordinators stay unknown rather than being estimated.
Playbook performance
Recommendations only| playbook | usage | completion | exception rate | approval | replay | stability | trust | conf |
|---|---|---|---|---|---|---|---|---|
| Traditional purchase v4 | 163 | 94% | 19% | 88% | 90% | 89% | 86% | 90% |
| Wholesale assignment v3 | 97 | 90% | 27% | 81% | 84% | 80% | 78% | 84% |
| Double close v3 | 61 | 87% | 33% | 76% | 79% | 72% | 71% | 77% |
| Seller financing v2 | 44 | 85% | 31% | 73% | 74% | 69% | 68% | 72% |
| Subject-to v2 | 28 | 79% | 42% | 66% | 66% | 60% | 58% | 64% |
| Novation v1 | 12 | unknown | unknown | unknown | unknown | unknown | unknown | unknown |
| Lease option v1 | 9 | unknown | unknown | unknown | unknown | unknown | unknown | unknown |
| Commercial purchase v2 | 21 | 72% | 48% | 61% | 63% | 55% | 54% | 60% |
- → Subject-to v2 exception rate is 2.2× the portfolio median — expand observation before any autonomy review.28 files · confidence 64%
- → Commercial purchase v2 shows the lowest replay success; recommend additional human review at curative.21 files · confidence 60%
- → Novation v1 and Lease option v1 remain below the 25-file evidence threshold — performance unknown.21 files combined · confidence unknown
Exception intelligence
| type | episodes | median days | escalation | replays | cause | conf |
|---|---|---|---|---|---|---|
| HOA / estoppel delay | 38 | 9.1d | 24% | 14 | Association response latency | 83% |
| Payoff expiration | 29 | 3.4d | 17% | 11 | Good-through date shorter than schedule | 86% |
| Missing signature | 24 | 2.6d | 29% | 9 | Channel mismatch with signer | 80% |
| Lien / judgment | 21 | 12.8d | 41% | 8 | Creditor counsel response time | 75% |
| Insurance binder defect | 16 | 1.9d | 11% | 5 | Missing mortgagee clause | 78% |
| Legal description error | 12 | 6.2d | 25% | 4 | unknown | unknown |
| Easement / survey curative | 9 | unknown | unknown | 3 | unknown | unknown |
Exception learning candidates
AssistantEstoppel ordered at contract acceptance reduces median resolution by 4.2 days
38 episodes, 2 markets · confidence 76%
Payoff requested with good-through +4 days eliminates 81% of expiration episodes
29 episodes · confidence 82%
SMS escalation on unsigned disclosures resolves 2.1 days faster than email
24 episodes · confidence 69%
Workflow optimization
Recommendations only- Playbook improvement
Move estoppel order to contract acceptance in Wholesale assignment v3.
27 Tampa Bay files · confidence 78%
- Validation improvement
Add curative-escalation timing to the validation set; expert consensus is currently conflicting.
6 experts, 112 files · confidence 66%
- Additional observation
Observe Novation and Lease option intake — both below evidence threshold.
21 files combined · confidence unknown
- Additional human review
Keep commercial curative steps at full human review until replay success exceeds 0.75.
21 files · confidence 60%
- Knowledge expansion
Capture Tennessee same-day recording requirement as a reusable state module.
3 Bradley County closings · confidence 62%
- Assistant review
Route the six Phase 9 learning candidates to Assistant for publication decisions.
Phase 9 candidate queue · confidence 80%
Capacity planning
| dimension | current | 7d | 30d | headroom | conf |
|---|---|---|---|---|---|
| Coordinator capacity | 157 / 162 files | 164 / 162 | 178 / 162 | -16 files by 30d | 82% |
| Review capacity | 1,206 / 1,400 reviews / 30d | on track | 1,338 / 1,400 | 62 reviews | 79% |
| Exception capacity | 241 / 280 episodes / 90d | on track | 268 / 280 | 12 episodes | 71% |
| Approval capacity | 892 / 1,100 approvals / 30d | on track | 961 / 1,100 | 139 approvals | 80% |
| Transaction capacity | 148 open / 170 modeled | 154 / 170 | 167 / 170 | 3 files | 75% |
Executive transaction risks
Advisory| # | risk | impact | evidence | recommendation | conf |
|---|---|---|---|---|---|
| 1 | Closing delays | 142 portfolio delay-days / 90d | 38 HOA + 29 payoff episodes | Shift estoppel and payoff ordering earlier in two playbooks. | 84% |
| 2 | Coordinator overload | 2 coordinators above weighted capacity | load vs capacity, 7 coordinators | Rebalance 11 files toward available capacity. | 86% |
| 3 | Exception risk | Subject-to exception rate 0.42 | 28 files | Expand observation before autonomy review. | 64% |
| 4 | Validation gaps | 9 of 31 steps below validation coverage 0.5 | validation coverage map | Prioritize curative and funding-evidence steps. | 72% |
| 5 | Knowledge gaps | 3 deal types below evidence threshold | Novation, Lease option, Land | Observation only; no recommendations generated. | unknown |
| 6 | Communication risk | Median first response 42 min; p90 4.1 hrs | 1,206 threads | Route time-sensitive follow-ups to preferred channel. | 77% |
| 7 | Dependency risk | 41 files waiting on third parties | waiting-on buckets | Escalate third-party SLAs on files closing ≤10 days. | 79% |
Transaction scenario modeling
No executionDouble transaction volume
SC-1- capacity impact
- Needs +6 coordinators or +38% automation-assisted steps
- operational risk
- High — exception capacity exhausted in 21 days
- trust impact
- Neutral; trust inputs unchanged
- coverage / confidence
- 76% · 70%
Increase automation (assist-only steps +25%)
SC-2- capacity impact
- Frees ~14 coordinator-hours / week
- operational risk
- Moderate — review capacity becomes the constraint
- trust impact
- +0.03 projected if override stays <0.10
- coverage / confidence
- 72% · 66%
Reduce coordinator capacity by one FTE
SC-3- capacity impact
- -24 file capacity; portfolio exceeds capacity in 9 days
- operational risk
- High — closing-soon cohort at risk
- trust impact
- Unchanged
- coverage / confidence
- 81% · 78%
Expand playbook coverage to all 10 deal types
SC-4- capacity impact
- +3 observation weeks before evidence threshold
- operational risk
- Low near-term, unknown at scale
- trust impact
- unknown
- coverage / confidence
- 44% · unknown
New transaction type (land assemblage)
SC-5- capacity impact
- unknown — no observed files
- operational risk
- unknown
- trust impact
- unknown
- coverage / confidence
- unknown · unknown
Enterprise replay intelligence
Assistant publishesFast closings (p10 duration)
51 filesTitle ordered within 24h of escrow open in 47 of 51 files.
→ Make same-day title order a playbook default.
confidence 85%
Delayed closings (p90 duration)
49 filesThird-party dependency ordered after commitment review.
→ Front-load HOA and payoff orders.
confidence 81%
Exception-heavy transactions
34 filesTwo or more curative items opened in the same week as scheduling.
→ Hold scheduling until curative count ≤1.
confidence 72%
High-trust transactions
62 filesOverride rate under 0.08 with full document coverage.
→ Candidate cohort for delegation review by Assistant.
confidence 79%
Coordinator patterns
88 filesPreferred-channel follow-up correlates with faster party readiness.
→ Capture channel preference at intake.
confidence 70%
Playbook evolution
38 filesRevisions cluster after exception spikes, not on a schedule.
→ Trigger playbook review on exception-rate change.
confidence 68%
Executive transaction scorecards
| scope | subject | observed evidence | coverage | confidence | verdict |
|---|---|---|---|---|---|
| Transaction portfolio | All active files | 148 open · 512 completed | 79% | 83% | Healthy with capacity pressure |
| Playbooks | 11 active playbooks | 435 files across 8 measured | 73% | 77% | 3 below evidence threshold |
| Operations | Execution + follow-up | 1,206 reviewed suggestions | 85% | 85% | Stable |
| Validation | 31 measured steps | 288 expert comparisons | 66% | 72% | 9 steps under-covered |
| Trust | Workflow trust map | trust 0.73 · override 0.11 | 68% | 77% | High band, advisory only |
| Coordinators | 7 coordinators | 157 assigned / 162 capacity | 88% | 84% | 2 overloaded, 2 available |
| Capacity | 5 capacity dimensions | 30d forecast modeled | 75% | 77% | Transaction capacity tightest |
| Enterprise operations | Cross-organization | 4 anonymized orgs | 61% | 69% | Comparable; identities withheld |
Cross-app consumption
| app | contract | use |
|---|---|---|
| Lead List | leads.pipeline_summary.v1 | Volume context for capacity forecasting |
| Deal Flow | dealflow.deal_summary.v1 | Expected transaction inflow |
| Connect | connect.party_directory.v1 | Party contact readiness signals |
| Inbox | inbox.thread_summary.v1 | Communication readiness inputs |
| Accounting Pros (future) | acct.settlement_summary.v1 | Published funding evidence only |
| Assistant | assistant.orchestration.v1 | Routing of learning candidates and recommendations |
TC Pros reads published contracts only. It never queries another application's internal tables, and it never orchestrates across applications — Assistant is the sole orchestration layer.
Learning candidates
Submitted via Assistant- Closing pattern
Same-day title order after escrow open correlates with p10 duration
51 fast closings · confidence 85% · route Assistant
- Playbook pattern
Playbook revisions triggered by exception spikes outperform scheduled revisions
38 revisions / 90d · confidence 68% · route Assistant
- Exception pattern
Third-party ordering position explains most delay-day variance
67 episodes · confidence 81% · route Assistant
- Validation pattern
Steps below 0.5 validation coverage produce 3× the override rate
9 of 31 steps · confidence 73% · route Assistant
- Coordinator pattern
Load above weighted capacity precedes response-time degradation by ~8 days
7 coordinators, 90d · confidence 70% · route Assistant
- Trust pattern
Full document coverage plus override <0.08 defines the high-trust cohort
62 files · confidence 79% · route Assistant
Published contracts (Phase 9)
tc.transaction_operations.v1
v1.0.0operational_health · closing_health · capacity · execution_performance · coverage · confidence
tc.transaction_portfolio.v1
v1.0.0open · closing_soon · blocked · waiting · completed · cancelled · archived · velocity · throughput · duration_days · confidence
tc.closing_intelligence.v1
v1.0.0file · closing_date · closing_readiness · document_readiness · party_readiness · funding_readiness · communication_readiness · title_readiness · exception_status · confidence
tc.playbook_performance.v1
v1.0.0playbook · usage · completion · exception_rate · approval · replay_success · knowledge_stability · trust · confidence
tc.exception_intelligence.v1
v1.0.0type · episodes · median_resolution_days · escalation_rate · replay_frequency · cause · confidence
tc.capacity_planning.v1
v1.0.0dimension · current · forecast_7d · forecast_30d · headroom · confidence
tc.operational_risks.v1
v1.0.0rank · risk · impact · evidence · recommendation · confidence
tc.enterprise_scorecards.v1
v1.0.0scope · subject · observed_evidence · coverage · confidence · verdict
Governance
TC Pros owns
does not own
- · Every recommendation is advisory — no transaction action executes automatically.
- · TC Pros never moves, routes, verifies or releases money.
- · Unknown remains unknown — unmeasured dimensions are never estimated.
- · Coordinator data supports workload balancing, never employee ranking.
- · Cross-app reads use published contracts only; internal tables are never accessed.
- · Learning candidates are submitted through Assistant; TC Pros never publishes organizational learning directly.